Customer Service Representative
Hotstart designs, manufacturers, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We are searching for a highly motivated candidate to provide timely and effective service and support to our customers through inbound phone calls and email correspondence.
Primary Responsibilities:
- Answer phones and emails in a fast paced environment and help customers with product info, pricing, availability, new orders, order status, and troubleshooting
- Follow-up with customers to ensure satisfaction
- Coordinate internally with engineering, production, and quality assurance to assist customers
- Handle customer complaints and provide appropriate solutions and follow up to ensure resolution
- Support Market Managers by working closely on major accounts, assisting with new products and new sales opportunities
- Contribute to team effort by accepting additional customer and/or system related responsibilities as necessary
Qualifications:
- Strong communication skills – both written and verbal
- PC skills (including MS Word, Excel, and Outlook)
- Ability to effectively organize workload and prioritize
- Possess strong problem-solving skills
- Motivated to learn about all aspects of Hotstart products, applications, and markets
- Great attitude and lots of enthusiasm
Education & Experience:
- High school diploma or equivalent
- Customer Service background
- Experience in an MRP production system preferred but not required (Hotstart uses IFS)
- Knowledge of diesel engines/equipment/trucks, electricity, and mechanical aptitude is a plus
Accommodations available for disabled individuals to foster success in essential functions.
Hotstart is a world leading manufacturer of industrial thermal management systems. Established in 1942 and ISO 9001:2015 certified, we have grown to over 200 employees in a modern manufacturing facility. The company provides a 100% premium-free benefits package highlighted by medical, dental, vision and life insurance; 401(k) with contribution matching and profit sharing, and educational assistance. Email resume to careers@hotstart.com. Hotstart is a drug-free, equal opportunity employer - M/F/Veteran/Disability.
| Employment Type | Full-Time |
|---|---|
| Pay Type | Salary |
| Starting Pay | $40,000–$42,000 per year |
| Date Posted | June 14, 2023 |
| Valid Through | July 14, 2023 |
| Location | Corporate & Manufacturing Headquarters 5723 E. Alki Ave., Spokane, WA 99212 USA |