Last update: December 23, 2015
Collection of Information
Personal Information You may submit to us personal information that identifies you as an individual when you choose to interact with us on this website. Personal information that you may submit includes your name, e-mail address, postal address and telephone number. In some cases, you may also submit demographic information such as your age, gender, zip code, level of education, household income, and interests. If we combine demographic information with your personal information, we will treat it as personal information as set forth in this Privacy Statement. In some cases, you may provide additional information including when you choose to personalize your use of our website for medical conditions of interest, when you ask a question of our experts, or when you contact our customer support group.
Personal Information Provided When Requesting Information On this website you will find web forms where you are requested to submit personal information in order to be contacted by our Sales and/or Marketing Department. When you submit your personal information via such forms, we will make our best effort to protect your personal information in accordance with our privacy and information security policies.
Children's Personal Information We do not knowingly collect personally identifiable information from users under the age of 13. If we find out that we have such personal information, we will take reasonable steps to delete it.
Website Usage Information Our website collects non-personally identifiable information such as navigational data (log files, server logs, click-stream) and information about how our website is used by you (through cookies or web beacons, etc.). We may also collect information such as the URL of the website you previously visited and the time of day that you use our website. Analytics information also keeps track of the pages you visit within our website. You can set your browser to notify you when a cookie is sent, or to refuse or delete cookies altogether, but in such cases many features of our website will not function as designed. Additional information is collected through AdWords Remarketing. AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of hotstart.com with the Adwords advertising network and the Doubleclick Cookie. You can opt out of the cookie tracking here.
International Users As an international company, HOTSTART abides by Safe Harbor and Asia-Pacific Economic Cooperation (APEC) Frameworks to ensure consumer privacy and protection. As a part of the Safe Harbor Program, users from the European Union and Switzerland are provided personal data protection as specified by the European Commission. It is our priority to protect the flow of personal information across borders, so that our international users can use our website securely.
How We Use Your Information
Personal Information We use the personal information that you submit to help enhance and personalize your use of our website. This information also allows us to provide you with relevant information, content, and advertising (on our website, in newsletters, via e-mail, etc.).
When you respond to an offer of information or a service on our website (for example, by completing an online form), we may use that information to connect you to a specific provider or with a trusted partner who will provide the information or service that you requested.
We may also use your personal information to respond to your inquiries, send you service e-mails or follow-up with a phone call with important information regarding our website and related services, and to send you newsletters and offers.
Non-Personal Information We use anonymous and aggregated data to create statistics and reports for various business purposes. We may aggregate anonymous data and share it with our advertisers or partners in order to offer you potentially desirable content, products, and services.
The website usage information we collect is used to monitor and improve the operation, technical functions, and quality of our website and services. This data is also used to deliver customized content and advertising to you when your online behavior indicates that you are interested in a particular subject area.
Disclosure of Data We do not disclose your personal information to third parties except under certain circumstances. Set forth below are various circumstances under which we may disclose your personal information:
- Certain employees of ours and independent contractors we work with have access to your personally identifiable information for the sole purpose of helping us run our business. These employees and contractors have confidentiality and security obligations.
- We may disclose your information to third parties who provide services, such as (but not limited to): contact information verification, payment processing, customer service, website hosting, and email delivery services.
- We may disclose your information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
- We may also disclose your personally identifiable information to respond to law enforcement requests, court orders, or other legal processes; or if we believe that such disclosure is necessary to investigate, prevent, or respond to illegal activities, fraud, physical threats to you, others, or to yourself; or as otherwise required by any applicable law or regulation.
Before we disclose your personally identifiable information for other reasons, we will first obtain your consent, via e-mail, click-through, an online opportunity to enter your preference, or some other manner.
In the event that we disclose your personally identifiable information in accordance with this section ("Disclosure of Data"), we will require third parties to take appropriate measures to protect and maintain the privacy and confidentiality of your personally identifiable information.
Prohibited Disclosures Except as set forth above, we will not disclose your personally identifiable information to any third party without your explicit consent. In addition, we will not sell, rent, or otherwise disclose our e-mail list or address list except as explicitly set forth in this Statement.
Control of Your Personal Information
Our customers may choose whether to provide personally identifiable information at the time of collection. In addition, customers may stop the delivery of future e-mail communications by unsubscribing at any time. For instance, each e-mail you receive (aside from "service e-mails") contains instructions explaining how to stop receiving such e-mails.
If your personally identifiable information (such as zip code, phone, or e-mail or postal address) changes, or if you no longer desire our service, we provide a way for you to correct, update, or delete/deactivate your personally identifiable information.
Protection of Information—Security
We are committed to the protection of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
You should keep in mind that no Internet communication is ever completely secure or error-free.
Changes to This Statement
We may periodically update this Statement to reflect changes in our services and policies. When we post changes to this Statement, we will revise the "last updated" date at the top of this Statement. If there are material changes to the Statement or in how we will use your personal information, we will notify you either by posting a prominent notice prior to implementing the change or by sending you a direct notification. We encourage you to periodically review this Statement to be informed of how we are protecting your information.
If you have questions or complaints regarding this Statement, you should contact us at
5723 E. Alki
Spokane, WA 99212